Return & Refund Policy
Thanks for shopping at Luxe Tones.
If you are not entirely satisfied with your purchase, we're here to help.
RETURNS AND REFUNDS
We hope you love your order but we understand that there might be an occasion where you’d like to return something to us.
We are happy to issue a refund on unused and unworn items that are returned within 28 days of purchase, excluding earrings, unless they are faulty.
You will need to cover the cost of postage, unless the item is faulty.
Please ensure you send your parcel back via recorded delivery as we cannot be held responsible for parcels lost in transit.
If your item(s) arrives damaged, please contact our Customer Service team as soon as possible via email: customercare@luxetones.com
We will refund you via your original payment method within 7 working days.
TO RETURN AN ITEM
Please visit our Return Center to process a return.
PLEASE NOTE DUE TO HYGIENE REASONS WE CANNOT ACCEPT RETURNS ON EARRINGS UNLESS FAULTY.
SHIPPING
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
CONTACT US
If you have any questions on how to return your item to us, please contact us.
BECOME A STOCKIST
Luxe Tones is a UK-based jewellery brand creating unique pieces that empower women to express their individuality.
If you would like to become a Luxe Tones stockist, please enquire below.
Become a Stockist:
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